Our support team is available 24/7 through the ticket system. To get the fastest resolution, open your ticket from the client area and include the details below.
Where: Log in to the client area and choose Open Ticket, or use the Submit Ticket link in the site footer.
What to include:
- The service concerned (hostname or IP address) and its location
- - What you observed, including any exact error messages
- - When the issue started, and whether anything changed right before
- - What you have already tried
- - For network issues: a traceroute or MTR from your side to the server IP, and your own public IP
One topic per ticket helps us route your request to the right person faster.
Tickets are also the right channel for: refund requests under the 7-day guarantee, plan upgrades, OS reinstallation, stock notifications for unavailable plans, and urgent deployment requests.
