Terms of Service

FormoHost agrees to furnish services to the Subscriber, subject to the following terms. All terms of this agreement are made by FormoHost and all products adhere to each term. The agreement may be changed from time to time at the discretion of FormoHost.

1. Terms of Payment

All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred.

Declined Payments: Credit cards that are declined for any reason are subject to a US$5.00 declination fee. Service will be interrupted on accounts that reach 3 days past due.

Renewal: Renewal prices are subject to change. Renewal of services by the Subscriber indicates agreement to any contract revisions and price changes. Renewal fees will be automatically invoiced.

Refunds & Disputes: All payments to FormoHost are refundable for legitimate reasons, including setup fees and subsequent charges. If you dispute a valid charge, you agree to pay an Administrative Fee of US$50–$150.

Failure to Pay: FormoHost will temporarily deny service or terminate this Agreement upon failure to pay charges when due. Termination will not relieve Subscriber of responsibility for accrued charges plus reasonable interest and collection fees.

PayPal Subscriptions: When you cancel our service with a PayPal subscription, you must manually cancel the automatic payment from your PayPal account. Requesting service cancellation does NOT cancel automatic payments.

RMB Payments: Since RMB payments are handled by a third-party platform, refunds cannot be returned to the original payment system. Customers may choose to receive refunds via PayPal or account balance.

2. Prohibited Activities

Orders with fake details are strictly prohibited. We manually review orders and reserve the right to accept or decline any order.

FormoHost is bound to provide customer data if usage violates any law. Take downs are applicable for any valid DMCA/Abuse notice.

The following are strictly prohibited on our network:

Child exploitation material, email spam, hacking materials/tools, phishing sites, DDoS attacks, torrent/BitTorrent, botnets, port forwarding, DHCP servers, port scanning, IP spoofing, unauthorized VPN/Proxy servers, and any network modification. Violations result in immediate suspension without refund.

Game server setups are not officially supported. Users who set up game servers do so at their own risk.

3. Account Cancellation

Cancellation requests must be submitted via ticket at www.formohost.com with at least 3 days’ notice but no more than 30 days prior notice. Email is not accepted for cancellation requests.

Servers are canceled at midnight GMT 00:00. FormoHost shall not be liable for damages arising from service interruptions including hardware and network failure.

4. Terms of Support

FormoHost provides 24/7 technical support limited to our area of expertise — server and virtual site physical functioning.

We do not provide support for application-specific issues (CGI, HTML programming, etc.) or support for your end customers. For assistance, email support@formohost.com.

5. SPAM & Unsolicited Commercial Email (UCE)

FormoHost takes a zero-tolerance approach to sending Unsolicited Commercial Email (UCE) or SPAM. Customers may not use our network to transact in UCE or host sites advertised by UCE from other networks.

Transmitting bulk email through remote proxies making SMTP connections is prohibited and may result in suspension. We reserve the right to sample bulk email from servers to prevent blacklisting.

Important: Hosting websites or services that support spammers or cause our IP space to be listed in spam databases will result in immediate server removal. Second violations result in permanent removal without notice.

6. IP Address Ownership

IP addresses assigned by FormoHost remain the property of FormoHost. Customers may use them only during the term of this Agreement. FormoHost reserves the right to change or remove IP addresses at its discretion.

Per ARIN policies, name-based hosting must be used where possible. FormoHost periodically reviews IP usage and may revoke authorization for unnecessarily assigned IPs.

7. Bandwidth & Disk Usage

Bandwidth and disk usage must not exceed the agreed allocation. FormoHost monitors usage and may assess additional charges, disconnect services, or terminate the Agreement if limits are exceeded.

8. Suspension & Cancellation

Invoices are generated 14 days before the due date. Service will suspend 1 day after the due date and cancel 3 days after.

FormoHost reserves the right to suspend network access if a customer’s server violates any terms. In extreme cases, law enforcement will be contacted. Customers will not be credited for suspension time.

9. System & Network Security

Violations of system or network security may result in civil or criminal liability. Prohibited activities include unauthorized access to data, probing or scanning systems, interfering with service via flooding or mailbombing, forging TCP/IP headers, and obtaining unauthorized services.

10. Violations & Law Enforcement

FormoHost is not obligated to monitor customer activities for violations. However, we may disclose subscriber information (IP addresses, account history, etc.) to law enforcement upon written request without further consent.

Subscribers are prohibited from engaging in illegal activities using FormoHost resources, including but not limited to: unauthorized system intrusion, creating/spreading viruses, hosting illegal publications, fraud, gambling, and trafficking of prohibited goods.

11. Legal Compliance

Subscribers must ensure the authenticity of provided materials and comply with all applicable laws and regulations. If violations are found, FormoHost reserves the right to terminate service immediately and report to relevant authorities.

12. Miscellaneous

You must provide and maintain current contact information. This Agreement may not be transferred without written consent from FormoHost. FormoHost may assign this Agreement at any time.

FormoHost is not responsible for content posted by others or linked websites. Customer agrees not to reverse engineer, decompile, or disassemble any software products.

13. Backups & Data Loss

Your use of the service is at your sole risk. FormoHost is not responsible for files or data residing on your account. You agree to maintain all appropriate backups. FormoHost does not offer backup services unless explicitly stated for a specific product.