Frequently asked questions

Yes — a full refund within 7 days of your first invoice for a service. No reason required: open a support ticket and ask, there is no form to fill in. The guarantee covers the initial order only, so renewal invoices are not included.

Monthly, 3-month, 6-month and 12-month. Committing longer lowers the monthly rate — 7% off at twelve months, with smaller reductions at six and three. The exact rate for the plan you are looking at is shown in the billing-cycle dropdown before you pay. There is no setup fee on any VPS plan.

No. The price you sign up at is the price you renew at, for as long as the service stays active. We have never run an introductory or coupon price, so there is nothing that can step up at the second invoice.

Credit and debit cards, and PayPal. Invoices are issued in USD; CNY can be selected at checkout. Card payments are handled by Stripe — we never see or store your card number. Every price on the site is before tax: a 10% service fee is added at checkout.

Within 24 hours of payment clearing, and usually much sooner. Every server here is built by a person rather than dropped out of an automated panel — which is slower than a one-click cloud, and is also why the box you get is actually configured for the region it is in. If you need it faster than that, say so in the order notes and we will tell you honestly whether we can.

Ubuntu 24.04, 22.04 and 18.04; Debian 13 and 12; AlmaLinux 10, 9 and 8; Rocky Linux 9; and CentOS 7. You pick one when you order and you have full root from the first minute, so anything you can install over SSH after that is fair game. Windows Server is not offered.

No — a server stays in the country you ordered it in. Moving means ordering in the new region, copying your data across and cancelling the old one, and the new server gets a new IP address. Pick the country your users are actually in; if you get it wrong, the 7-day refund is there for exactly that.

Yes. Every plan includes one dedicated IPv4 — not shared with another customer, not behind NAT. You can add up to five more on the order form, and they are provisioned with the server.

Yes. IPv6 is provided — ask on your ticket or in the order notes and we will assign it. It is not on the order form yet, which is our fault rather than a limitation.

The server is suspended, by hand, and we contact you — there is no automatic overage charge, so you can never be surprised by an invoice. If you are getting close to the limit, open a ticket before you hit it and we will sort out a larger allowance rather than switch you off.

An engineer who can log into the hypervisor. There is no first-line script and no queue to escalate out of, which is why most tickets are settled in the first reply.

No — we do not back up your server, and you should assume nothing here is recoverable if you delete it. Snapshots and off-server backups are your responsibility. We would rather say that plainly than have you find out during an incident.

The usual list: spam and bulk unsolicited mail, port scanning, brute-forcing, DDoS traffic in either direction, phishing and malware hosting, and anything illegal in the country the server sits in — which matters more here than at a single-country host, because what is fine in one of our regions may not be in another. If your use case is unusual, ask before you buy; we would rather answer than suspend.