QUESTIONS & ANSWERS
Most frequent questions and answers
Yes, we will provide the refund to our customer within 7 days after purchase. (Only for VPS)
You can choose a monthly, quarterly(3% off), semi-annually(5% off) or annually (7% off).
At anytime, you could change your billing cycle.
Yes, you can install VPN or proxy in your vps.
This is limited to Personal Use only, not public sharable or share between multiple party.
Yes, you can upgrade your VPS anytime. Please open a ticket and let us assist you right now!
It usually takes within 6 hours to process and activate your order.
For some servers with special configuration, we need to process manually.
We will send you an email when your new server is upgraded between 12-24 hours.
No, invoices are generated 14 days before the due date.
Also, service will suspend 3 days after the due date and cancel 5 days after the due date.
Please avoid any problem paying on time.