Frequently asked questions

Yes — a refund within 7 days of your first invoice for a service. No reason required: open a support ticket and ask, there is no form to fill in. The guarantee covers the initial order only, so renewal invoices are not included. On dedicated servers, the one-time setup fee is not refunded.

VPS: monthly, 3-month, 6-month or 12-month. Committing longer lowers the monthly rate — 16.7% off at twelve months, 10% off at six and 5% off at three. Dedicated servers: monthly, or yearly at 10% off. The exact rate for the plan you are looking at is shown in the billing-cycle dropdown before you pay. There is no setup fee on any VPS plan.

Only if the datacenter raises its price. Otherwise you renew at the plan price you signed up at for as long as the service stays active, and we give you 30 days’ notice before any increase.

Credit and debit cards, and PayPal. Invoices are issued in USD. Card payments are handled by Stripe — we never see or store your card number. Every price on the site is before tax: a flat 10% is added at checkout.

VPS: within 24 hours of payment clearing, and usually much sooner. Dedicated servers: usually within 24 hours; a few builds take up to 72 hours. Every server here is built by a person rather than dropped out of an automated panel — which is slower than a one-click cloud, and is also why the box you get is actually configured for the region it is in. If you need it faster than that, say so in the order notes and we will tell you honestly whether we can.

Most orders placed with a company email are set up with no extra checks. If you use a free email (like Gmail), or plan to run a VPN, proxy or many IPs, we may ask for a quick ID check first. We will ask by ticket, and setup starts as soon as it is done.

Current releases of Ubuntu, Debian, AlmaLinux and Rocky Linux; the order form shows the exact list for each location. You pick one when you order and you have full root from the first minute, so anything you can install over SSH after that is fair game. Windows Server is included with our Forex VPS plans in Kuala Lumpur, New York and the Netherlands; our other VPS plans run Linux. On dedicated servers it is available on many builds, with the licence billed separately — ask before you order.

No — a server stays in the country you ordered it in. Moving means ordering in the new region, copying your data across and cancelling the old one, and the new server gets a new IP address. Pick the country your users are actually in; if you get it wrong, the 7-day refund is there for exactly that.

Yes. Every plan includes one dedicated IPv4 — not shared with another customer, not behind NAT. You can add up to five more on the order form, and they are provisioned with the server.

Yes. IPv6 is provided (except the US) — ask on your ticket or in the order notes and we will assign it. It is not on the order form yet, which is our fault rather than a limitation.

The server is suspended, by hand, and we contact you — there is no automatic overage charge, so you can never be surprised by an invoice. If you are getting close to the limit, open a ticket before you hit it and we will sort out a larger allowance rather than switch you off.

An engineer who can log into the hypervisor. There is no first-line script and no queue to escalate out of, which is why most tickets are settled in the first reply.

No — we do not back up your server, and you should assume nothing here is recoverable if you delete it. Snapshots and off-server backups are your responsibility. We would rather say that plainly than have you find out during an incident.

The usual list: spam and bulk unsolicited mail, port scanning, brute-forcing, DDoS traffic in either direction, phishing and malware hosting, cryptocurrency mining, and anything illegal in the country the server sits in — which matters more here than at a single-country host, because what is fine in one of our regions may not be in another. If your use case is unusual, ask before you buy; we would rather answer than suspend.