Frequently Asked Questions
Quick answers to the most common questions about our VPS, dedicated servers, billing, and support.
Billing & Payments
Do you offer a refund?
Yes, we provide a full refund within 7 days after purchase for VPS services. No questions asked — if you’re not satisfied, simply open a support ticket to request your refund.
What billing cycles do you offer?
We offer flexible billing cycles: Monthly, Quarterly (3% off), Semi-Annually (5% off), and Annually (7% off). You can change your billing cycle at any time.
What happens if I forget to renew?
Invoices are generated 14 days before the due date. Service will be suspended 3 days after the due date and canceled 5 days after. Please pay on time to avoid any disruption.
VPS & Servers
Can I use my VPS for VPN or Proxy?
Yes, you can install VPN or proxy software on your VPS for personal use only. Public sharing or multi-party sharing of VPN/proxy services is not permitted.
Can I upgrade my server?
Yes, you can upgrade your VPS at any time. Simply open a support ticket and our team will assist you immediately.
How long does server activation take?
Most orders are processed and activated within 6 hours. Servers with special configurations may require manual processing and will be ready within 12–24 hours. You’ll receive an email notification once your server is ready.
Support & Account
How do I contact support?
You can reach us 24/7 via support tickets or live chat. For email inquiries, contact support@formohost.com.
How do I cancel my service?
Submit a cancellation request via support ticket with at least 3 days’ notice. Email cancellation requests are not accepted. If you have a PayPal subscription, remember to cancel it separately from your PayPal account.
Do you provide server backups?
FormoHost does not offer backup services unless explicitly stated for a specific product. You are responsible for maintaining your own backups. We strongly recommend implementing a regular backup strategy.
Still have questions?
Our support team is available 24/7 to help you with any questions or issues.